ODSC Framework #4: The Open – Building Rapport

This is the fourth post in the series about the four key parts of an incredible coaching conversation. (See previous: Introduction, The Open – Context, The Open – Agreements)

We’re still deep in the phase called “The Open;” this post centers on building rapport.

We often think that building rapport only occurs in the beginning of a relationship with a client. It’s important to know that building rapport is actually something that is ongoing. It’s necessary not only to create, but also to maintain, the foundation of trust with your client. Toku discusses the best way to do this in the Open phase.